pkalk's Privacy Policy

Introduction & Applicability

This privacy policy ("Policy") applies to users ("you", "user") of the pkalk platform's ("pkalk", "we", "our") website and services. This policy describes how pkalk collects, stores, uses, and where necessary discloses your personal information.

By browsing the pkalk website, creating an account, or using any of our services, you are giving your consent to this policy. If you do not agree with any term of this policy, please refrain from using our services.

This platform is for users aged 21 and above only.

Information We Collect

pkalk may collect the following types of information:

2.1 Information Provided Directly

• Name, date of birth, and contact details (email address, phone number)
• Username and password provided at the time of account registration
• Documents submitted for identity verification (such as a national ID card)
• Financial transaction information — records of deposits and withdrawals processed through bKash, Nagad, or Rocket
• Information provided when contacting our customer support team

2.2 Automatically Collected Information

• IP address, device type, and operating system
• Browser type and version
• Date, time, and session duration of visits to the platform
• Information about pages visited and links clicked
• Information collected through cookies and similar technologies

2.3 Gaming Activity Information

• Game history, betting records, and results
• Bonus and promotion usage information
• Responsible gaming settings and self-set limits

Purpose of Using Information

pkalk uses collected information for the following purposes:

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To manage gaming services, deposits, withdrawals, and promotions.
• Identity Verification: To ensure account security and prevent fraud.
• Customer Support: To resolve your questions and issues.
• Communication: To send important updates, security notices, and transaction-related information.
• Platform Improvement: To enhance the user experience and resolve technical issues.
• Responsible Gaming: To identify problematic gaming behaviour and provide necessary support.
• Legal Obligations: To comply with applicable laws and regulations.

Data Storage & Security

pkalk applies industry-standard security measures to protect your personal information. Our platform uses SSL (Secure Socket Layer) encryption technology, which keeps your information fully secure during transfer.

4.1 Technical Security Measures

• All data transfers secured through 256-bit SSL/TLS encryption
• Encrypted storage of sensitive information
• Regular security audits and vulnerability testing
• Firewall and access control systems to prevent unauthorized access

4.2 Retention Period

We retain your information only for as long as it is needed to provide services or meet legal obligations. Even after an account is closed, we may retain certain information for a defined period as required by law.

Cookies & Tracking Technologies

The pkalk website uses cookies and similar technologies. Cookies are small text files stored in your browser that help the website remember your preferences.

5.1 Cookies We Use

• Essential Cookies: Required for the core functioning of the website — maintaining login sessions and ensuring security.
• Functional Cookies: To remember your language preferences and other settings.
• Analytics Cookies: To monitor website usage and improve our services.

You can disable cookies through your browser settings, but doing so may cause some features of the website to not work properly.

Sharing Information with Third Parties

pkalk does not sell, rent, or share your personal information with third parties without authorization. However, information may be disclosed in the following limited circumstances:

• Service Providers: Our trusted technology partners and payment processors who operate under strict confidentiality agreements.
• Legal Obligations: To comply with court orders, government agency requests, or applicable laws.
• Fraud Prevention: With security partners to detect and prevent fraudulent activity.
• Business Transfers: In the event of a company merger or acquisition, you will be notified in advance.

Any third party is obligated to keep your information secure in accordance with pkalk's standards.

Your Rights & Choices

As a user of the pkalk platform, you have the following rights:

7.1 Right to Access Information

You may request a copy of the information we have collected about you at any time. Upon receiving your request, we will provide it to you within a reasonable timeframe.

7.2 Right to Correct Information

You may contact us to correct any inaccurate or incomplete information in your profile. Some information can also be updated directly through your account settings.

7.3 Right to Delete Information

In certain circumstances, you may request deletion of your personal information. However, some information may be retained for a defined period due to legal obligations.

7.4 Right to Opt Out of Marketing Communications

You may stop marketing emails or notifications at any time. Each communication will include an option to unsubscribe, or you may contact us directly.

Protection of Payment Information

All financial transactions on pkalk are processed through bKash, Nagad, and Rocket. These mobile financial service providers operate under their own privacy policies and security protocols.

Your full mobile banking PIN or account password is never stored on pkalk's servers. Only reference numbers and amount details are retained for transaction verification.

The minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳500. All transactions are completed through SSL-secured connections.

Protection of Minors

pkalk strictly does not provide services to anyone under the age of 21. We do not intentionally collect personal information from minors.

An age verification process is followed at the time of account registration. If it appears that a minor's information has been collected for any reason, we will immediately delete that information and suspend the associated account.

International Data Transfers

Your information may be processed outside of Bangladesh in order to operate our services. In such cases, we ensure that applicable data protection standards are maintained.

All partners who transfer data are contractually bound to comply with pkalk's privacy standards and take appropriate technical and organizational measures to protect your information.

Policy Changes

pkalk may update this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:

• By displaying a prominent notice on the website
• By sending a notification to your registered email address
• By updating the "Last Updated" date at the top of this page

Continuing to use the platform after the updated policy is published means you agree to the new terms. We therefore recommend checking this page regularly.

Responsible Gaming & Use of Data

pkalk may analyze your gaming data as part of its responsible gaming program. The purpose is to identify early signs of problematic gaming behaviour and provide timely support.

This analysis is not used for any commercial purpose — it is entirely for your well-being. If you are experiencing any gaming-related issues, you will find detailed information and support on our Responsible Gaming page.

Contact & Complaints

Please contact us for any questions, concerns, or requests regarding this privacy policy. Our support team is available seven days a week, twenty-four hours a day in both Bengali and English.

You can get immediate assistance through live chat, or contact us by email for detailed requests.